:root{--ktc-blue:#0757a8;--ktc-blue-dark:#063a70;--ktc-blue-soft:#eaf4ff;--ktc-accent:#f5a623;--ktc-white:#fff;--ktc-text:#263445;--ktc-muted:#6c7a89;--ktc-border:#dfe8f1}body{font-family:"Noto Sans Thai",system-ui,sans-serif;color:var(--ktc-text);background:#f8fbfe}.navbar-brand{font-weight:800}.bg-ktc{background:linear-gradient(135deg,var(--ktc-blue-dark),var(--ktc-blue))}.text-ktc{color:var(--ktc-blue)}.btn-ktc{background:var(--ktc-blue);color:#fff;border:0}.btn-ktc:hover{background:var(--ktc-blue-dark);color:#fff}.btn-accent{background:var(--ktc-accent);color:#1d2a36;border:0;font-weight:700}.hero{background:linear-gradient(135deg,#fff 0 60%,#eaf4ff 60% 90%,#fff3dc 90%);padding:5rem 0}.glass-card,.card{border:1px solid var(--ktc-border);border-radius:1rem;box-shadow:0 12px 35px rgba(12,64,110,.08)}.step-pill{width:42px;height:42px;display:grid;place-items:center;border-radius:50%;background:var(--ktc-blue);color:white;font-weight:800}.required:after{content:" *";color:#c62828}.status-card{border-left:5px solid var(--ktc-accent)}footer{background:#052f5a;color:#dfefff}.form-control:focus,.form-select:focus{border-color:var(--ktc-blue);box-shadow:0 0 0 .2rem rgba(7,87,168,.15)}@media(max-width:576px){.hero{padding:3rem 0}.display-5{font-size:2rem}}

/* Complaint tracking timeline v1.2.0 */
.tracking-page{background:linear-gradient(180deg,#f7fbff 0,#fff 28%,#f8fbfe 100%);min-height:70vh}.tracking-heading{max-width:760px}.tracking-kicker{display:inline-flex;align-items:center;padding:.45rem .8rem;border-radius:999px;background:var(--ktc-blue-soft);color:var(--ktc-blue);font-size:.78rem;font-weight:800;letter-spacing:.08em}.tracking-search-card{border-top:4px solid var(--ktc-blue)}.tracking-search-card .input-group-text{background:#f4f9fe;color:var(--ktc-blue);border-color:var(--ktc-border)}.tracking-result-card{border:0}.tracking-result-head{background:linear-gradient(135deg,var(--ktc-blue-dark),var(--ktc-blue));position:relative}.tracking-result-head:after{content:"";position:absolute;right:-70px;top:-100px;width:260px;height:260px;border:35px solid rgba(255,255,255,.08);border-radius:50%;pointer-events:none}.tracking-code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:clamp(1.45rem,3vw,2.25rem);font-weight:900;color:#fff;letter-spacing:.02em}.tracking-current-badge{display:inline-flex;align-items:center;background:var(--ktc-accent);color:#1d2a36;padding:.7rem 1rem;border-radius:999px;font-weight:800;box-shadow:0 10px 25px rgba(0,0,0,.15)}.tracking-now-card{display:flex;align-items:center;gap:1rem;padding:1rem 1.15rem;border:1px solid #cfe4f8;background:linear-gradient(135deg,#fff,#eef7ff);border-radius:1rem}.tracking-now-icon{width:54px;height:54px;flex:0 0 54px;border-radius:50%;display:grid;place-items:center;background:var(--ktc-blue);color:#fff;font-size:1.45rem;box-shadow:0 8px 20px rgba(7,87,168,.24)}.tracking-stop-alert{background:#fff0f0;color:#8f2020}.tracking-timeline-wrap{overflow-x:auto;padding:.5rem .25rem 1rem;scrollbar-width:thin}.tracking-timeline{display:flex;min-width:1120px;position:relative}.tracking-step{position:relative;flex:1;text-align:center;padding:0 .5rem}.tracking-step:not(:last-child):after{content:"";position:absolute;top:31px;left:calc(50% + 35px);width:calc(100% - 70px);height:4px;background:#d9e3ec;border-radius:99px;z-index:0}.tracking-step.is-complete:not(:last-child):after{background:var(--ktc-blue)}.tracking-step-icon{position:relative;z-index:1;margin:0 auto .8rem;width:64px;height:64px;border-radius:50%;display:grid;place-items:center;background:#edf2f7;border:4px solid #fff;box-shadow:0 0 0 2px #d9e3ec;color:#8997a6;font-size:1.35rem}.tracking-step.is-complete .tracking-step-icon{background:var(--ktc-blue);box-shadow:0 0 0 2px var(--ktc-blue);color:#fff}.tracking-step.is-current .tracking-step-icon{background:var(--ktc-accent);box-shadow:0 0 0 2px var(--ktc-accent),0 0 0 8px rgba(245,166,35,.18);color:#1d2a36;animation:trackingPulse 2s infinite}.tracking-step.is-stopped .tracking-step-icon{background:#c62828;box-shadow:0 0 0 2px #c62828;color:#fff}.tracking-step-number{font-size:.72rem;color:var(--ktc-muted);font-weight:700}.tracking-step-title{font-weight:800;margin-top:.15rem;color:#31465a}.tracking-step.is-current .tracking-step-title,.tracking-step.is-complete .tracking-step-title{color:var(--ktc-blue-dark)}.tracking-step.is-stopped .tracking-step-title{color:#a61f1f}.tracking-step-description{font-size:.78rem;color:var(--ktc-muted);line-height:1.5;margin:.35rem auto 0;max-width:150px}.tracking-step-date{font-size:.7rem;color:var(--ktc-blue);margin-top:.45rem;font-weight:600}.tracking-panel{border:1px solid var(--ktc-border);background:#fff;border-radius:1rem;padding:1.25rem}.tracking-history{position:relative;padding-left:.5rem}.tracking-history-item{position:relative;display:grid;grid-template-columns:22px 1fr;gap:.65rem;padding-bottom:1.25rem}.tracking-history-item:not(:last-child):before{content:"";position:absolute;left:8px;top:17px;bottom:0;width:2px;background:#dce8f2}.tracking-history-dot{position:relative;z-index:1;width:18px;height:18px;border-radius:50%;background:var(--ktc-blue);border:4px solid #ddebfa;margin-top:.15rem}.tracking-message{padding:1rem;border-radius:.85rem;background:#f6f9fc;border:1px solid var(--ktc-border);margin-bottom:.75rem}.tracking-empty-state{text-align:center;padding:2rem 1rem;color:var(--ktc-muted);border:1px dashed #cbd9e6;border-radius:.85rem;background:#fbfdff}.tracking-empty-state i{display:block;font-size:2rem;color:#99adbf;margin-bottom:.5rem}@keyframes trackingPulse{0%,100%{transform:scale(1)}50%{transform:scale(1.06)}}
@media(max-width:767.98px){.tracking-page{padding-top:2rem!important}.tracking-result-head{padding:1.25rem!important}.tracking-current-badge{border-radius:.75rem}.tracking-timeline-wrap{overflow:visible;padding-left:.2rem}.tracking-timeline{min-width:0;display:block}.tracking-step{text-align:left;display:grid;grid-template-columns:64px 1fr;gap:1rem;padding:0 0 1.35rem}.tracking-step:not(:last-child):after{top:64px;left:30px;width:4px;height:calc(100% - 64px)}.tracking-step.is-complete:not(:last-child):after{background:var(--ktc-blue)}.tracking-step-icon{margin:0;width:60px;height:60px}.tracking-step-body{padding-top:.15rem}.tracking-step-description{max-width:none;margin-left:0}.tracking-now-card{align-items:flex-start}.tracking-code{font-size:1.35rem}}

/* v1.2.1 - parcel-style complaint tracking route */
.tracking-current-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:1rem}.tracking-owner-card{display:flex;align-items:flex-start;gap:1rem;padding:1rem 1.15rem;border:1px solid #f0d49a;background:linear-gradient(135deg,#fff,#fff8e9);border-radius:1rem}.tracking-owner-icon{width:54px;height:54px;flex:0 0 54px;border-radius:50%;display:grid;place-items:center;background:var(--ktc-accent);color:#2c3540;font-size:1.45rem;box-shadow:0 8px 20px rgba(245,166,35,.22)}.tracking-updated-label{font-size:.78rem;font-weight:700;color:var(--ktc-blue-dark);padding:.45rem .7rem;border-radius:999px;background:var(--ktc-blue-soft);border:1px solid #d2e8fb}.tracking-route-wrap{overflow-x:auto;padding:.6rem .2rem 1rem;scrollbar-width:thin}.tracking-route{display:flex;min-width:1180px;align-items:stretch}.tracking-route-step{position:relative;flex:1;min-width:0;padding:0 .45rem;text-align:center}.tracking-route-step:not(:last-child):after{content:"";position:absolute;z-index:0;top:32px;left:calc(50% + 32px);width:calc(100% - 64px);height:5px;border-radius:99px;background:#dce5ed}.tracking-route-step.is-complete:not(:last-child):after{background:var(--ktc-blue)}.tracking-route-step.is-current:not(:last-child):after,.tracking-route-step.is-stopped:not(:last-child):after{background:linear-gradient(90deg,var(--ktc-accent) 0 22%,#dce5ed 22% 100%)}.tracking-route-marker{position:relative;z-index:2;width:64px;height:64px;margin:0 auto .9rem;border-radius:50%;display:grid;place-items:center;background:#edf2f6;color:#8594a2;border:5px solid #fff;box-shadow:0 0 0 2px #d7e0e8;font-size:1.35rem}.tracking-route-step.is-complete .tracking-route-marker{background:var(--ktc-blue);color:#fff;box-shadow:0 0 0 2px var(--ktc-blue)}.tracking-route-step.is-current .tracking-route-marker{background:var(--ktc-accent);color:#26333e;box-shadow:0 0 0 2px var(--ktc-accent),0 0 0 9px rgba(245,166,35,.18);animation:trackingPulse 2s infinite}.tracking-route-step.is-stopped .tracking-route-marker{background:#c62828;color:#fff;box-shadow:0 0 0 2px #c62828}.tracking-route-card{height:calc(100% - 80px);padding:.9rem .7rem .85rem;border:1px solid #e2eaf1;border-radius:1rem;background:#fff;box-shadow:0 8px 22px rgba(10,61,105,.05)}.tracking-route-step.is-current .tracking-route-card{border-color:#efc56f;background:#fffaf0;box-shadow:0 10px 28px rgba(245,166,35,.15)}.tracking-route-step.is-complete .tracking-route-card{border-color:#cfe3f7}.tracking-route-step.is-stopped .tracking-route-card{border-color:#efb6b6;background:#fff7f7}.tracking-route-seq{font-size:.68rem;font-weight:800;color:var(--ktc-muted);letter-spacing:.03em}.tracking-route-title{min-height:2.8em;display:flex;align-items:center;justify-content:center;margin:.2rem 0 .5rem;font-size:.95rem;font-weight:900;line-height:1.4;color:#31465a}.tracking-route-step.is-complete .tracking-route-title,.tracking-route-step.is-current .tracking-route-title{color:var(--ktc-blue-dark)}.tracking-route-step.is-stopped .tracking-route-title{color:#a61f1f}.tracking-route-state{display:inline-flex;align-items:center;justify-content:center;min-height:26px;padding:.22rem .55rem;border-radius:999px;font-size:.7rem;font-weight:800;background:#eef2f5;color:#778694}.tracking-route-step.is-complete .tracking-route-state{background:#e5f1fd;color:var(--ktc-blue-dark)}.tracking-route-step.is-current .tracking-route-state{background:#fff0cc;color:#7b4d00}.tracking-route-step.is-stopped .tracking-route-state{background:#fde5e5;color:#a41f1f}.tracking-route-description{min-height:4.6em;margin:.55rem 0;font-size:.74rem;line-height:1.55;color:var(--ktc-muted)}.tracking-route-date{padding-top:.55rem;border-top:1px dashed #d9e3ec;font-size:.7rem;font-weight:700;color:var(--ktc-blue);line-height:1.45}.tracking-route-date.is-empty{color:#95a2ad}.tracking-history-date{color:var(--ktc-blue);font-weight:700}
@media(max-width:991.98px){.tracking-current-grid{grid-template-columns:1fr}}
@media(max-width:767.98px){.tracking-updated-label{border-radius:.75rem}.tracking-route-wrap{overflow:visible;padding:.3rem 0}.tracking-route{display:block;min-width:0}.tracking-route-step{display:grid;grid-template-columns:62px minmax(0,1fr);gap:.9rem;text-align:left;padding:0 0 1.1rem}.tracking-route-step:not(:last-child):after{top:61px;left:29px;width:5px;height:calc(100% - 56px)}.tracking-route-step.is-current:not(:last-child):after,.tracking-route-step.is-stopped:not(:last-child):after{background:linear-gradient(180deg,var(--ktc-accent) 0 18%,#dce5ed 18% 100%)}.tracking-route-marker{width:58px;height:58px;margin:0;font-size:1.2rem}.tracking-route-card{height:auto;padding:.85rem 1rem}.tracking-route-seq{font-size:.67rem}.tracking-route-title{min-height:0;display:block;justify-content:flex-start;font-size:1rem;margin:.15rem 0 .4rem}.tracking-route-description{min-height:0;margin:.55rem 0}.tracking-route-date{font-size:.75rem}.tracking-owner-card,.tracking-now-card{align-items:flex-start}}

/* v1.3.0 - public content management */
.content-public-page{background:linear-gradient(180deg,#f7fbff 0,#fff 32%,#f8fbfe 100%);min-height:66vh}.content-public-heading{max-width:720px}.content-public-kicker{display:inline-flex;align-items:center;padding:.45rem .85rem;border-radius:999px;background:var(--ktc-blue-soft);color:var(--ktc-blue);font-size:.8rem;font-weight:800}.faq-accordion{display:grid;gap:.8rem}.faq-accordion .accordion-item{border:1px solid var(--ktc-border);border-radius:1rem!important;overflow:hidden;box-shadow:0 10px 28px rgba(12,64,110,.06)}.faq-accordion .accordion-button{font-weight:750;padding:1.15rem 1.25rem;gap:.85rem;background:#fff}.faq-accordion .accordion-button:not(.collapsed){background:linear-gradient(135deg,#fff,#eef7ff);color:var(--ktc-blue-dark);box-shadow:none}.faq-accordion .accordion-button:focus{box-shadow:0 0 0 .2rem rgba(7,87,168,.12)}.faq-number{width:34px;height:34px;flex:0 0 34px;border-radius:50%;display:grid;place-items:center;background:var(--ktc-blue-soft);color:var(--ktc-blue);font-weight:900}.accordion-button:not(.collapsed) .faq-number{background:var(--ktc-blue);color:#fff}.faq-accordion .accordion-body{padding:1.2rem 1.5rem 1.4rem 4.4rem;line-height:1.85;color:#40556a;background:#fff}.content-document-card{position:relative;overflow:hidden;border-top:5px solid var(--ktc-blue)}.content-document-card:after{content:"";position:absolute;width:220px;height:220px;border-radius:50%;background:rgba(7,87,168,.045);right:-90px;top:-100px}.content-document-icon{width:58px;height:58px;border-radius:18px;display:grid;place-items:center;background:#fff3dc;color:#8b5700;font-size:1.55rem;margin-bottom:1rem}.content-document-body{white-space:normal;line-height:2;color:#40556a;font-size:1.02rem}.content-document-updated{margin-top:2rem;padding-top:1rem;border-top:1px solid var(--ktc-border);color:var(--ktc-muted);font-size:.85rem}@media(max-width:575.98px){.faq-accordion .accordion-body{padding:1rem 1.2rem 1.25rem}.faq-number{width:30px;height:30px;flex-basis:30px}}